Head of Access Services and Technology

Apply now Job Number: 492858
Department: Library
Position Type: Staff Full-time
Categories: Library

Benefits Eligible: Yes
Pay Classification: Exempt (Salaried)
Position FTE: 1.0
Pay Grade: Exempt - Grade 13

Position Overview:

The Head of Access Services and Technology provides leadership, vision and strategic direction for the Carleton College Library Access Services department. The primary responsibilities of this position are to lead all aspects of the Access Services department, and to lead the application of technology in departmental and library-wide services and operations.

Carleton College Library is a member of the Bridge Consortium, a collaboration with the St. Olaf College Libraries. As a member, the Head of Access Services and Technology works with peers at both libraries on Bridge-related projects.

Essential Job Functions - Responsibilities:

  • Coordinates and supervises the 2-5 Access Services department staff and provides general management of the department.
  • Provides visionary leadership of the department, developing efficient procedures and workflows.
  • Serves as local administrator of the library management system, configuring options and making informed decisions relating to fulfillment workflows.
  • Collaborates with the Bridge Systems and Technology Librarian on policies and procedures for the Bridge integrated library system.
  • Assesses current services and identifies improvements by analyzing assessment data and national academic library trends.
  • Serves on the Library Leadership Council, and the Alma Management Team.
  • Leads library staff in identifying and adapting technology to library needs.
  • Coordinates technology-related training for library staff.
  • Promotes use of Gould Library systems by coordinating with library departments that provide research and instructional services, interlibrary loan, access to special collections, and user services.
  • Works with Library Administration on computer replacement budget.
  • Manages compilation of student fees and fines.
  • Develops and maintains policies, procedures, and other types of documentation about library systems as needed.
  • Serves as liaison to ITS; assists ITS with the support of library staff computers and computer labs.
  • Works with vendors to monitor and troubleshoot performance issues with library systems.
  • Serves as the web developer and programming coordinator for the Gould Library website.
  • Co-administrator for the Carleton Digital Commons and other systems.
  • Maintains inventory of library hardware and software.
  • As part of the College and Gould Library Inclusion, Diversity and Equity (IDE) efforts, assist in maintaining the library's commitment to equitable access and services.
  • Other duties as assigned

Supervision Received and Exercised:

  • Reports to College Librarian.
  • Supervises Access Services department staff.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.

Required Qualifications:

  • MLS from an ALA-accredited program, or equivalent education and experience relevant to the position.
  • Demonstrated professional experience providing library management system support and/or Access Services work.
  • Up to 5 years of demonstrated effective leadership in library management position.
  • Demonstrated proficiency and capabilities with desktop computers and software, Microsoft Office, and library-relevant information technology applications.
  • Demonstrated excellent communication skills, with the ability to foster positive working relationships and build partnerships within the department and across the library.
  • Effective time, organizational and project management skills, with the ability to work independently and as a member of a collaborative team.
  • Demonstrated strong analytical and critical thinking skills

Preferred Qualifications: 

  • Ex Libris product certifications, such as Ex Libris Alma Administrator or Ex Libris Primo Administrator; OR ability to become Alma certified.
  • Experience with Google Workspace.
  • Experience with Wordpress, HTML, and other web design software.
  • Experience with Alma.
  • Experience coordinating with organizational ITS and across departments to troubleshoot and resolve access and other systems-related issues.
  • Experience and/or understanding of Access Services operations

Special Instructions to Applicants:

As per the Carleton Upward Mobility Program, priority consideration for internal applications will be given to those who apply by the end of day Monday, May 16, 2022. Pending the review of those internal applications, external applications will be considered at that time. External applications are welcome at any time.

Salary and Benefits:

This is an exempt level position. The selected finalist’s salary will be based on the candidate’s qualifications, internal pay structure, and our overall compensation package. Carleton offers a generous benefits package, including comprehensive medical, dental, and vision insurance, 403(b) retirement plans with a 10% employer contribution with immediate vesting, a health savings account with college contribution, a generous paid time off, as well as access to many other campus amenities.

Carleton College is a AA/EEO employer. We are committed to developing our staff to better reflect the diversity of our student body and American society. Members of underrepresented groups are strongly encouraged to apply.

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