Access Services and Stacks Management Specialist

Apply now Job Number: 492892
Department: Library
Position Type: Staff Full-time
Categories: Library

Benefits Eligible: Yes
Pay Classification: Non-Exempt (Bi-Weekly)
Position FTE: 1.0
Pay Grade: Non-Exempt - Grade 10

Position Overview:

The Access Services and Stacks Management Specialist is a member of the Access Services Department, and has primary responsibility for supervising one of two main service points in the library. This position supervises 3 evening supervisors and approximately 40-45 student workers. This position is responsible for hiring and training evening supervisors and students, and maintaining good public relations with professors, staff, students, and the public. The position is also responsible for stacks maintenance, appearance and inventory.

Carleton College is a member of Bridge, a collaborative consortium with the St. Olaf College Libraries. As a member of this consortium, the Access Services and Stacks Management Specialist works collaboratively with peers at the St. Olaf Libraries to provide services for Carleton and St. Olaf.

Essential Job Functions - Responsibilities:

Access Services:

  • Hires, trains, and supervises three evening supervisors.
  • Hires, trains, schedules, supervises, and evaluates access services student desk assistants. Coordinates scheduling to ensure complete staffing and smooth functioning of the Access Services desk during all hours the library is open (116 hours/week), including weekends.
  • Assists patrons and student workers with all aspects of public service (check in/out, holds, recalls, patron records, renewals, fines, and bills). Answers questions about access services, explains library policies, and directs patrons to appropriate library staff members or departments.
  • Assesses current services and identifies improvements by analyzing assessment data and national academic library trends.
  • Responsible for operational aspects of the Access Services desk including regular and/or extended hours, and emergency coverage, making decisions to depart from standard policy as deemed necessary.
  • Maintains ongoing training and communication with students and evening supervisors on library and access services policies, hours and loan rules.

Stacks Management:

  • Hires, trains, schedules, supervises, and evaluates shelving student workers.
  • Creates and maintains training documentation for library shelvers.
  • Monitors the appearance of library stacks and space issues in the stacks.
  • Oversees stacks maintenance and inventory.
  • Supervises shelving of library material.

Supervision Received and Exercised:

  • Reports to the Head of Access Services.
  • This position supervises 3 evening supervisors and approximately 40-45 student workers.

Additional Responsibilities:

  • Maintains 3M gates and monitors building security alarms, responding to emergency situations that affect security of library collection or well-being of patrons.
  • Processes new books for shelving.
  • Prepares items for transport to St. Olaf, the Music Resource Center, and the Language Center.
  • Provides back-up supervision of reserves and interlibrary loan students as necessary.
  • Serves as a backup to other Access Services staff as needed and as requested by the supervisor.
  • Fully participates in the College and Gould Library Inclusion, Diversity and Equity efforts.
  • Participates in departmental, library, and consortium committees and working groups.
  • Participates in appropriate Bridge working groups, meetings, and functions.
  • Other duties as assigned.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.

Required Qualifications:

  • Bachelor's degree OR 4 years of related experience OR equal years of combination of education and related experience.
  • Supervisory experience required, with ability to train, supervise, and motivate employees for good results.
  • Excellent communication and public relations skills.
  • Technological proficiency with library systems and a demonstrated aptitude for learning new software and systems. Ability to incorporate new technologies and innovations into existing operations.
  • Strong organizational and problem-solving skills.
  • Flexibility, enthusiasm, and ability to work effectively with faculty, students, and staff, and the general public.
  • Ability to prioritize work and work independently.
  • Willingness to adapt to a rapidly changing environment and eagerness to learn new skills.

Preferred Qualifications:

  • Knowledge of emerging technologies and their use in circulation, interlibrary loan, and document delivery

Special Instructions to Applicants:

As per the Carleton Upward Mobility Program, priority consideration for internal applications will be given to those who apply by the end of day Friday, August 5, 2022. Pending the review of those internal applications, external applications will be considered at that time. External applications are welcome at any time.

Salary and Benefits:

This is a non-exempt level position. The selected finalist’s salary will be based on the candidate’s qualifications, internal pay structure, and our overall compensation package. Carleton offers a generous benefits package, including comprehensive medical, dental, and vision insurance, 403(b) retirement plans with a 10% employer contribution with immediate vesting, a health savings account with college contribution, a generous paid time off, as well as access to many other campus amenities.

Carleton College is a AA/EEO employer. We are committed to developing our staff to better reflect the diversity of our student body and American society. Members of underrepresented groups are strongly encouraged to apply.

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